Shipping & Returns

HOW IT WORKS

This space is dedicated to the shipping and returns of our products. Here is all the information you will need.

Shipping

Returns

SHIPPING – EUROPE

Standard Delivery

Delivery in 2-5 working days

Notes: The period of delivery is calculated starting from the time of your order confirmation. We’ll communicate the details to you via email.

Free Shipping (via Bartolini/DPD)

Express Delivery

Delivery in 1-2 working days
You will receive an sms in which we offer the following options:

  • choose the delivery date and time (morning or afternoon)
  • change the place of delivery, including the collection points
  • suspend delivery up to a maximum of 30 days

€10.00 (via UPS Express)

SHIPPING – REST OF WORLD

Express Saver

Delivery in 3-5 working days

Notes: The period of delivery is calculated starting from the time of your order confirmation. We’ll communicate you all the details via email.

Variable shipping costs (UPS Express Saver)

RETURNS – EUROPE

Express Return

Free.

If you don’t love your product at first sight, no worries. Send it back to us within 14 (fourteen) days for your refund.

If you purchased as a “registered” customer:

  • Login using the chosen credentials in “My Account
  • Choose the order you wish to return in the section “Orders” and click on “Return”
  • You’ll receive a confirmation email with instructions on how to return the item.

If you purchased as a “guest”:

  • Create an account with the same email with which you completed your purchase. Register here
  • Confirm the email address in the email you receive (please check your spam): just click on “Confirm email”
  • Login using the chosen credentials
  • Choose the order you wish to return in the section “Orders” and click on “Return”
  • You shall receive a confirmation email with instructions on how to return the item.

RETURNS – REST OF THE WORLD

Express Return

You must return the product at your own expense within 14 (fourteen) days of your purchase for your refund.

If you are purchased as a “registered” customer:

  • Login using the chosen credentials in “My Account
  • Choose the order you wish to return in the section “Orders” and click on “Return”
  • You shall receive a confirmation email with instructions on how to return the item.

If you purchased as a “guest”:

  • Create an account with the same email with which you completed your purchase. egister here
  • Confirm the email address in the email you receive (please check your spam): just click on “Confirm email”
  • Login using the chosen credentials
  • Choose the order you wish to return in the section “Orders” and click on “Return”
  • You shall receive a confirm email with instructions on how to return the item.

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Store Address

Via Maremmana, 171 Vinci (FI)

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